Body Language:
80% of communication - Q1
What is the patient not saying that the healthcare providers are not hearing?
- I am embarrassed to talk about my living arrangements.
- I have not accepted the disease.
- I don’t understand what you are saying.
- I can’t afford the medications.
- I am scared to death about my condition.
- I am worried about the impact on my job and finances.
- I don’t trust the medicines and I’m going to try home remedies.
Body Language:
80% of communication - Q2
What is the physician, nurse or care manager not saying that the patient is hearing?
- I am not smart enough to understand my disease.I am in the low literacy group;
- Therefore, I have low intelligence capability.
- You don’t think that I am going to follow your instructions.
- “You people” don’t usually follow instructions.
- You don’t see the need to value and understand my cultural beliefs. You don’t see me as valuable as you.
Body Language:
80% of communication - Conc.
Result:
I may not receive the empathy, time, and resources to help me improve my health. Maintain patient dignity while asking probing questions about medical history, personal habits, and behaviors.
Body Language – universal communication tool in a diverse patient population.
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Mauvareen Beverley, MD, PLLC, President and Founder
Patient Engagement and Cultural Competence Specialist.
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