Patient engagement & cultural competence

Determine the Perception vs. the Reality of the Population Served

If we know who the individual is as opposed to one’s perception of the individual then it makes healthcare delivery more attainable with potential better health outcomes. If one’s perception is the same as the reality, then there is an opportunity to make needed changes but if one’s perception is different than the reality we run the risk of increasing disparity in care and health outcomes.

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Purpose

We as Health Care Professionals need to educate ourselves and recognize that our beliefs and attitudes, conscious or unconscious can have a positive or negative impact on: Patient care and compliance, The patient experience, Self-management, Health outcomes

Learning objectives

Improve the health outcomes for the Elderly Black Population, they are the least engaged and have the worst health outcomes in all disease categories be it cardiac, pulmonary, neurology, infectious disease etc.

The other most vulnerable population are patients with Sickle Cell Disease: they are the most vilified when they make it to the adult world and are midway through their life expectancy and are referred to as “Drug Seekers” even though the medical literature confirms that they are the least addicted for patients who require pain management.

Lets substitute judgmental behavior directed at patients by increasing empathy, Respect and understand the individual’s cultural beliefs regarding their health. Prevent disparate care, Maintain patient dignity.

Learn how to use the spot check methodology.

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Topic 2

Conscious and Unconscious Bias

The impact of Conscious and Unconscious Bias on the patient engagement, patient experience, and health outcomes.

Conscious and Unconscious Bias

2 lessons -
Language of Negativity: Does it reflect high patient value?
What do we know culturally about the community that we serve?
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Topic 3

Improving Health Outcomes

If the patient is not valued then? I may not obtain the required consents.
I may be detached from the patient engagement process.
I may not be as effective in explaining medical issues and medication as well as I should.

Improving Health Outcomes

3 lessons -
What is the patient not saying that the healthcare providers are not hearing?
What is the physician or nurse not saying that the patient is hearing?
Language of Negativity
Learn More
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