I'M DR. Mauvareen Beverley
As an Executive Physician with extensive experience in patient engagement and cultural competency. I have a proven track record of leading interdisciplinary teams and acting as an advisor to all levels of medical professionals to consistently drive clinical care best practices, improve patient engagement, patient satisfaction, improve patient health outcomes and increase revenues.
The Human Experience
When an individual is given an unexpected diagnosis that could be life threatening, there is no preparation for coping with a non-negotiable disease. There is confusion, fear and not having a coping mechanism. The questions are designed to help you identify who you are, your fears, what’s important and your acceptance of the diagnosis. Equally important is to share the information with your healthcare providers. If they know who you are as an individual and that being a patient is a part of the individual you are.
I Am Dr. Mauvareen Beverley
As Associate Executive Director, Queens Health Network,I developed and implemented the first Care Management Program at NYC H+H that Deloitte viewed as best practice. A major Transformative Innovation: The Bridge Team is still operational today.
A unique feature of the QHN Care Management Program, was the implementation of the “Bridge Team” whose responsibility was to bridge the gaps in care from the emergency department, In-patient and transition to ambulatory care and community for complicated high risk patients and families inclusive of individuals with Sickle Cell Disease by addressing their life threatening health challenges without being judgmental.
While at NYC Health and Hospitals, Kings County, Dr. Beverley was Deputy Executive Director, Care Management and developed and implemented a Congestive Heart Failure (CHF) 30-day Readmission Prevention Program. It was important to collect population data in order to better understand cultural norms and beliefs, common reasons for readmission, insurance coverage, family living arrangements, prior and current employment.
The interdisciplinary task force consisted of a hospitalist, care and case managers, social worker, home care service, dietician, pharmacist and a cardiologist as a consultant. The team had to commit to not being judgmental and when the word Non-Compliant was used, they had to ask “Why?”. It was clear that the major reason for the significant decrease in the 30 day readmission from 30% to 18.7% in less than 2 years was due to establishing a sustainable model of improving the patient engagement and cultural competency, as it related to English speaking patients of African ancestry as they were not a part of the cultural competence discussion.
In addition, Dr. Beverley’s was the Assistant Vice President, Physician Adviser to NYC Health and Hospitals Finance, and she organized a very successful conference on Improving the Health of the Elderly Black Population. There were presenters from various specialties, including herself as well as over 200 attendees inclusive of doctors, nurses, social workers, care and case managers, and long-term care representatives. The concept being that if we as a health system can improve the health of the most vulnerable, then we can also improve the health of all populations. The conference received an 86% approval rating by the attendees.
Currently Dr. Beverley is President of Mauvareen Beverley MD, PLLC., Patient Engagement and Cultural Competence Specialist. She’s a fellow of the New York Academy of Medicine, collaborator with the American Association of Medical Colleges, and has done major speaking engagements at many different institutions, including the National Medical Association and Northwell Health Systems.
Improving patient care through patient experience
Cultural Sensitivity: a Bi-Directional approach: American and foreign born physicians needs to understand the role that race, age, and gender plays in the delivery of healthcare.
Patient Engagement and Cultural Competency
The Common Thread: The Human Experience
The concept of defining and improving Patient Engagement is a key driver for an excellent patient experience. Another concept is that irrespective of culture, language, gender, and economics; the common human thread is that if the diagnosis is accurate, it is non-negotiable and no one can give it back. The lack of choice…Therefore, empathy rather than judgmental attitudes was the chosen response by all staff, clinical and non.