My Story

I'M DR. Mauvareen Beverley

As an Executive Physician with extensive experience in patient engagement and cultural competency. I have a proven track record of leading interdisciplinary teams and acting as an advisor to all levels of medical professionals to consistently drive clinical care best practices, improve patient engagement, patient satisfaction, improve patient health outcomes and increase revenues.

The Human Experience

When an individual is given an unexpected diagnosis that could be life threatening, there is no preparation for coping with a non-negotiable disease. There is confusion, fear and not having a coping mechanism. The questions are designed to help you identify who you are, your fears, what’s important and your acceptance of the diagnosis. Equally important is to share the information with your healthcare providers. If they know who you are as an individual and that being a patient is a part of the individual you are.

My Bio

I Am Dr. Mauvareen Beverley

As Associate Executive Director, Queens Health Network,I developed and implemented the first Care Management Program at NYC H+H that Deloitte viewed as best practice. A major Transformative Innovation: The Bridge Team is still operational today.
A unique feature of the QHN Care Management Program, was the implementation of the “Bridge Team” whose responsibility was to bridge the gaps in care from the emergency department, In-patient and transition to ambulatory care and community for complicated high risk patients and families inclusive of individuals with Sickle Cell Disease by addressing their life threatening health challenges without being judgmental.

While at NYC Health and Hospitals, Kings County, Dr. Beverley was Deputy Executive Director, Care Management and developed and implemented a Congestive Heart Failure (CHF) 30-day Readmission Prevention Program. It was important to collect population data in order to better understand cultural norms and beliefs, common reasons for readmission, insurance coverage, family living arrangements, prior and current employment.

The interdisciplinary task force consisted of a hospitalist, care and case managers, social worker, home care service, dietician, pharmacist and a cardiologist as a consultant. The team had to commit to not being judgmental and when the word Non-Compliant was used, they had to ask “Why?”. It was clear that the major reason for the significant decrease in the 30 day readmission from 30% to 18.7% in less than 2 years was due to establishing a sustainable model of improving the patient engagement and cultural competency, as it related to English speaking patients of African ancestry as they were not a part of the cultural competence discussion.

In addition, Dr. Beverley’s was the Assistant Vice President, Physician Adviser to NYC Health and Hospitals Finance, and she organized a very successful conference on Improving the Health of the Elderly Black Population. There were presenters from various specialties, including herself as well as over 200 attendees inclusive of doctors, nurses, social workers, care and case managers, and long-term care representatives. The concept being that if we as a health system can improve the health of the most vulnerable, then we can also improve the health of all populations. The conference received an 86% approval rating by the attendees.

Currently Dr. Beverley is President of Mauvareen Beverley MD, PLLC., Patient Engagement and Cultural Competence Specialist. She’s a fellow of the New York Academy of Medicine, collaborator with the American Association of Medical Colleges, and has done major speaking engagements at many different institutions, including the National Medical Association and Northwell Health Systems.

Improving patient care through patient experience

My Expertise

Cultural Sensitivity: a Bi-Directional approach: American and foreign born physicians needs to understand the role that race, age, and gender plays in the delivery of healthcare.

Cultural Competency

Understand culturally about the patient community that we serve: Get to know your patient on a personal level, their feelings and perceptions about the hospital system

Patient Engagement

Difficult patients are not just born, they are in part, created by their passage through the medical system. Not only has this system failed to cure, it may have done unpleasant things to make matters worse.

Patient Experience

Patient Communication - recognize that our beliefs and attitudes, conscious or unconscious can have a positive or negative impact on: Patient care and compliance, The patient experience, Self-management Health outcomes

Better Health Outcomes

Improve the health outcomes for the Elderly Black Population : Learn to respect and understand the individual’s cultural beliefs regarding their health and maintain patient dignity.

Testimonials

Dr. Beverley was the key person responsible for coordination of appeals challenging medical necessity denials among an 11-hospital system resulting in over $40M in revenue. She understands the process, is passionate about what she does and gets results. See will rewrite
I have worked with Dr. Beverley during my tenure at Kings County Hospital. Dr. Beverley is somebody who has sincere dedication to the city that she serves. Dr. Beverley's devotion is illustrated through her sensitive nature, knowledge and vision. Dr. Beverley is inspiring, passionate and a great asset to the organization. I am honored to have worked and know Dr. Beverley

Patient Engagement and Cultural Competency

The Common Thread: The Human Experience

The concept of defining and improving Patient Engagement is a key driver for an excellent patient experience. Another concept is that irrespective of culture, language, gender, and economics; the common human thread is that if the diagnosis is accurate, it is non-negotiable and no one can give it back. The lack of choice…Therefore, empathy rather than judgmental attitudes was the chosen response by all staff, clinical and non.

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